You can also cancel your auto-renewal plan by logging into your Trend Micro MyAccount portal (you will have received access credentials after you registered your product) select your product from the “Products” tab and click “Disable Auto-renew now.” When will I receive the refund I requested? Your refund credit will appear on your card or in your PayPal account within 5 - 7 business days of being initiated. Your product will still be active until the subscription expiry date. Pressing "Cancel Auto-Renewal" will stop the Auto-Renewal Plan.Once you have logged into your order, you will see a "Cancel Auto-Renewal" button.If you do not have your confirmation email, you can also locate your order by searching using your Email address and the last 5 digits of the credit card you used to purchase. This information can be located in your order confirmation email. How do I cancel the Auto-Renewal Plan on my subscription? To cancel your Auto-Renewal Plan, log into your order and follow the instructions below: If your purchase was for a physical shipment, follow the instructions to accept the Electronic Letter of Destruction (ELOD) so we can begin processing your refund. To request a refund, you must look up your order and then use the “Request a Return” option to submit your request. Top frequently asked questions How do I request a refund?
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